As DALROD’s continued expansion began to put severe pressure on its out-of-hours telephone system it became essential to find a professional answering service who could both understand the business, whilst giving customers the continuity of service offered by DALROD’s own staff during the normal working day. DALROD found that Totally Inbound, a Peterborough based company, could provide the service it needed and match the stringent criteria required.

Swift problem solving out-of-hours response

The system went live in December 2010 and DALROD is delighted that the out-of-hours service has just taken the 1,000th call for DALROD – proving just how much in demand the ever-resourceful drainage company is becoming for both day and night time working schedules. In addition to all the night time work that DALROD carry out in order to minimise disruption, emergency calls often come in during the night – and if DALROD is to keep its reputation for having a swift problem-solving response, the out-of-hours answering service requires careful handling as it is of vital importance to the growth of the company.

Del Guiton, DALROD’s Regional Manager commented “Dealing efficiently and effectively with calls is a major part of the DALROD teams’ training and Totally Inbound need to reflect the DALROD attention to detail at all times. We would like to pass on our sincere thanks to Michelle Dunn and her staff for their hard work and support during the past 13 months and look forward to our continued working relationship for the years ahead. Special thanks to the Directors Dave and Helena who prove that dealing with demanding customers can be rewarding!”.