Achieving time and budgetary deadlines for our customers

All of the work, including the installation of a pumping station with the necessary pumps and float switches, was completed on time and on budget, within the seven month deadline, to the customer’s complete satisfaction. This job was worth in the region of £500,000.00 plus VAT for the group.

If you have a project you would like to discuss with DALROD please call on 01733 231122 and we will be pleased to offer some advice and guidance.

The area, managed by mother and son team Chris and Steve Guiton, has been running for 4 years and has just posted its best figures in that time – 35% up on 2011. This has helped the DALROD group achieve record figures for 2011/2012, and the group turnover has doubled in 5 years.

A new profitable way of life for all the family

When Steve left the Royal Marines 6 years ago he could not find a challenging job and mum Chris was feeling stale in her own job, but an off-the-cuff remark from Del Guiton, who is Regional Manager for the DALROD group, led to a new way of life for the whole family.

Starting in January 2008 with one van, one engineer and a kitchen-based office, through a combination of hard work, great service and group support, DALROD today occupy a modern office/warehouse unit on the outskirts of Lincoln, where they employ two engineers, run two emergency vans and are just about to take delivery of a 17.5 tonne combination drain cleaning/waste removal lorry.

DALROD now number several high profile local businesses among their customers together with food processing factories, local authorities and military establishments throughout the area.

The generation game

Chris Guiton commented “Although Del has been in the industry for 28 years and I had seen the sort of things he was used to dealing with, it still came as a big shock to actually be running a business day-to-day but with everyone working hard we are now seeing the benefits.”

Steve Guiton added “When I left the forces the last thing I expected to be doing was to be running a drain cleaning business with my mum!!! But as we continue to grow I find the job rewarding and interesting with no two days the same”.

The next generation of DALROD is already in place as Steve and his wife Amy celebrated their daughters 1st birthday in April.

DALROD head office would like to send their congratulations to Chris and Steve and look forward to the continuing success of the Lincs./Notts. area.

In his spare time he was a football referee which he started in 1990 and has about 20 years experience behind him. As a level 4 official, Paul was on the conference for about 12 seasons but has since retired and now spends his time coaching and mentoring new young referees from the ages of 14 to 21 years old.

Paul continues to coach the youngsters

He also now coaches for promising and inspiring Level 4′s to get them to progress and move forward. He also carries out a bit of instructing for new courses for the new referees and is also an assessor where he watches games where he assesses, gives development areas, strengths and writes up reports. Paul has recently retired from being the chairman of the referees association. He said he hopes to be working for DALROD for as long as he has been a football referee as it gives him as much satisfaction.

Huge build up of silt removed

In order to do this the face of the building has to be damned off in order to isolate the water flow in through the boat port under the building, which allowed cleaning out the sedimentation that had built up since the pre 1930′s.

4 to 5 tonnes of silt was removed, the dam wall removed and the water was allowed to flow back in to its correct level. The task was completed in one day’s shift and the customer was delighted with the works carried out. This was an unusual task for the DALROD team but was carried out professionally in a safe manner to our client’s satisfaction.

Qualified Mercedes technician

Richard, who has mechanical technician qualifications in all 3 levels of City & Guilds and is a qualified Chrysler/Jeep/Mercedes technician also has another key qualification as an ice-hockey coach – having coached the Peterborough Islanders and the S.E. Conference teams. A nice tie-in with DALROD who are keen sponsors of the Phantoms Ice Hockey Academy (formerly the Junior Phantoms).

Another DALROD team spotlight will be featured soon!

Following a recent burst water main in a grass verge in Bretton Way, Peterborough, that flooded out the adjacent pedestrian underpass, Anglian Water began pumping out the water and reduced the level sufficiently to allow work to continue on sludge removal, drain cleaning  and pump inspection.

12 hour shifts throughout weekend

DALROD Pumping Solutions were asked by the council approved contractor Ringway to undertake this work which began on a Friday afternoon. Two combination tanker units were used and worked in 12 hour shifts throughout the weekend which, following their pump inspection, allowed the underpass to be re-opened by Sunday afternoon.

Forward facing for speedier results

The original Dancutter system has also been upgraded with new cutting motors and camera heads with forward facing units as opposed to the older style with the rear facing heads. This enables us to work speedier within the pipe dimensions which allow the cuts to be cleaner and quicker.

The new unit is due to be delivered by the beginning of April and will be out working on contract in our plain cutting van which is sub-hired to other contractors. This move strengthens our operations within East Anglia and gives us the ability to carry out jobs on any size and condition of pipe work.

Swift problem solving out-of-hours response

The system went live in December 2010 and DALROD is delighted that the out-of-hours service has just taken the 1,000th call for DALROD – proving just how much in demand the ever-resourceful drainage company is becoming for both day and night time working schedules. In addition to all the night time work that DALROD carry out in order to minimise disruption, emergency calls often come in during the night – and if DALROD is to keep its reputation for having a swift problem-solving response, the out-of-hours answering service requires careful handling as it is of vital importance to the growth of the company.

Del Guiton, DALROD’s Regional Manager commented “Dealing efficiently and effectively with calls is a major part of the DALROD teams’ training and Totally Inbound need to reflect the DALROD attention to detail at all times. We would like to pass on our sincere thanks to Michelle Dunn and her staff for their hard work and support during the past 13 months and look forward to our continued working relationship for the years ahead. Special thanks to the Directors Dave and Helena who prove that dealing with demanding customers can be rewarding!”.

When a major retailer with a flagship store in Oxford St, London started experiencing a high number of blockages in their foul system they asked their maintenance company to provide some answers.

DALROD to the rescue
After taking the usual steps to attempt to resolve the issue the problem was still persisting and at that point they approached DALROD for some help and advice. We suggested that a CCTV drainage survey was undertaken to investigate the system and identify the problems. This was duly arranged and the survey carried out overnight to minimise disruption to the stores customers and staff.

Out of hours schedule means no disruption for our clients’ customers
Our survey identified heavy scaling to the main internal soil and vent cast iron stack. A schedule has been agreed to undertake extensive cleaning works, again out of hours, to remove the scale and return the stack to full working condition. Upon completion a further CCTV survey will be carried out to demonstrate that the works have achieved the desired results.

Future peace of mind
A regular maintenance programme will then be implemented to ensure that the problem does not re-occur.

Blocked gutters can cause serious damage to your home and property and a few years of neglect  can mount up to serious problems. Now, a new service has been launched by DALROD to inspect, clean and clear gutters and high level surfaces -  in a simple and efficient way.

Reduces the need for ladders and scaffolding.

LOOK OUT FOR OUR NEXT NEWS STORY!!