At DALROD, we pride ourselves on resolving even the most challenging drainage issues swiftly and effectively. Recently, our team at DALROD Leeds demonstrated this commitment when they were called out to assist at a care home in Halifax, where blocked drains had been causing ongoing problems.
On arrival, our engineers assessed the situation and discovered a significant blockage affecting the building’s drainage system. This was also impacting the upper floors.
The issue had caused repeated disruptions, so it was clear that a lasting solution was essential.
The team began by inspecting the main manhole near the property’s entrance and immediately encountered a challenging scenario. Despite some initial setbacks during the clearance process, their determination and expertise shone through. The engineers carefully deployed advanced jetting techniques and after two hours of dedicated effort, the blockage was cleared.
Identifying Hidden Issues
Further investigation revealed an additional complication: The manhole had collapsed.
By collaborating and sharing their technical knowledge, the DALROD Leeds team identified a solution that would not only resolve the problem but also save the care home significant costs. Our team proposed an innovative patch repair that proved effective, preserving the client’s budget whist restoring their drainage system.
Going the Extra Mile
Committed to customer care, one of the engineers returned the following Monday to check whether the issue had reoccurred. Upon inspection, it was evident that the blockage had started to build up again.
Demonstrating DALROD’s unwavering dedication to service, the engineer cleared the blockage free of charge.
A Collaborative, Cost-Effective Solution
Recognising the need to a durable fix, the Leeds engineer and Lee from DALROD Lincoln joined forces to carry out essential patching work. This ultimately saved the client around £6,000 in potential repairs. Thanks to DALROD’s proactive approach and expertise, the care home not only had its drainage problems resolved but also saw their trust in DALROD reaffirmed.
In fact, on the back of this project, DALROD Leeds has already been recommended to another local business. This is further testament to the professionalism and high-quality service that defines us as a network.
This project highlights DALROD’s customer-focused approach. While delivering high-quality, cost-effective solutions is crucial, ensuring minimal disruption and fostering trust with our clients remains our top priority.
